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Transforming Tech Ops Technology for operational excellence

SWA-2

This case study, Transforming Tech Ops Technology for Operational Excellence, explores the journey Southwest Airlines Tech Ops embarked on to tackle some of their most pressing issues. Watch the panel discussion to learn about their challenges, the solutions implemented, and the remarkable results achieved.

Meet The Panel

Bhavani Krishnan

Bhavani Krishnan
Agile Transformation Coach at Agile Velocity

Jyoti Rai

Jyoti Rai
Managing Director, Technology at Southwest Airlines

Shon Creese

Shon Creese
 Senior Manager Tech Ops Systems at Southwest Airlines

Sumit Mukerji

Sumit Mukerji
Senior Manager Tech Ops Technology at Southwest Airlines

Alicia White

Alicia White
Manager and Agile PMO, Tech Ops at Southwest Airlnes

Heather Gibbs

Heather Gibbs
Release Train Engineer, Tech Ops at Southwest Airlines

Gina Foster

Faciliated by Gina Foster, Senior Director of Client Services at Agile Velocity

About Tech Ops

  • Technology solutions spanning over 55 applications for our Tech Ops Business partners.
  • The Team manages and owns myriad of complex systems with a constant drive for innovation and modernization.
  • At the core of the Tech Ops Technology solution is a highly complex MRO system, which is designed to accomplish safety and compliance, supported by a suite of applications to achieve high aircraft availability and the lowest relative maintenance CASM